Refund Policy
This Refund Policy governs all purchases made through AIITR.
1. Digital Product Nature
AIITR provides digital products and digital workflows. Because of the nature of digital products, refunds are limited.
2. Refund Request Period
Refund requests must be submitted within 30 days of purchase. Requests received after 30 days may be rejected.
3. Service Delivery
For refund purposes, service delivery occurs when purchased workflow materials, prompt files, or access links become available to the purchaser. Service delivery does not depend upon the completion of filing, tax outcomes, refund outcomes, or third-party service performance.
4. Eligible Refund Situations
A refund may be considered where a duplicate payment occurred, the purchased service cannot be delivered, an unsupported scenario is identified before substantial use, or a technical failure prevents access and cannot be resolved.
5. Non-Refundable Situations
Refunds will generally not be provided where workflow materials have been delivered or prompt files have been downloaded. We also do not offer refunds if you change your mind, no longer require the service, or supplied incorrect information. Additionally, refunds will not be issued if Claude behaves unexpectedly, third-party services or portals change, you selected the wrong return type, you failed to review information, or if your tax outcome differs from expectations.
6. Unsupported Scenarios
If an unsupported scenario is identified, Axiom Wealth Consultancy may decline service, terminate the workflow, or offer a full, partial, or no refund, at its sole discretion.
7. Claude and Third-Party Services
AIITR does not control third-party services. Refunds will not automatically arise from Claude limitations, Anthropic changes, browser issues, Income Tax Portal issues, or internet issues. Each case may be reviewed individually.
8. Expert Discussion Sessions
Refund requests relating to Expert Discussion Sessions must be submitted before the scheduled session. Once a session has occurred, the fee becomes non-refundable.
9. Refund Review
All refund requests are reviewed individually, and supporting information may be requested. Failure to provide the requested information may result in your request being denied.
10. Processing Time
Approved refunds are generally processed within a reasonable period. Actual credit timelines depend on payment providers and financial institutions.
11. Final Decision
Axiom Wealth Consultancy reserves the right to determine refund eligibility in accordance with this policy.
12. Contact
For refund requests, please email us at aiitr@axiomwealth.co.in. Our website is aiitr.axiomwealth.co.in.